Customer Service Team Leader
Alfreton, UK
Our client is an established engineering and manufacturing business that is looking for a Customer Service Team Leader to join their team.
Supervising a small team of customer support staff, you'll be responsible for supervising a team who deal with international sales enquiries. Our client is looking for someone who has worked within a business that sells internationally.
This role is critical to ensuring customers receive a professional, responsive service while maintaining strong administrative controls that support operations, sales, and finance.
Key Responsibilities
Apply NowSupervising a small team of customer support staff, you'll be responsible for supervising a team who deal with international sales enquiries. Our client is looking for someone who has worked within a business that sells internationally.
This role is critical to ensuring customers receive a professional, responsive service while maintaining strong administrative controls that support operations, sales, and finance.
Key Responsibilities
- Supervising a small team of customer service and administration staff.
- Deliver consistently high standards of customer service and communication.
- Act as the senior escalation point for customer queries and service issues.
- Oversee job setup, scheduling, administration, and close-out.
- Support operational teams with coordination, documentation, and planning.
- Maintain strong document control and administrative standards.
- Develop, implement, and improve administrative processes and procedures.
- Support audits and compliance requirements as required.
- Managing a small customer support function
- Experience of international sales
- Strong people management and communication skills.
- Excellent organisational skills and attention to detail.
- Competent user of Microsoft Office application (including Excel)